We translate your functional needs into practical supports that fit your goals and the NDIS rules
We have one Level 3 Specialist Support Coordinator (Leo) who leads intake, complex coordination, and high-stakes points in the plan cycle, such as plan reviews, AAT/ART matters, escalating risk, or service breakdown. To maximise the plan and increase day-to-day support, Leo then steps back so a Level 1 or Level 2 Support Coordinator can drive implementation across the year, recognising Support Coordination funding is often limited and must last.
The Level 1 or 2 coordinator develops the action plan, establishes services, and keeps supports on track. This includes confirming provider suitability regardless of whether they are registered or independent, checking key requirements such as insurance, Working With Children Checks, and NDIS Worker Screening where applicable. They support families to set up clear service agreements, ensure budgets are used intentionally, and reduce plan leakage by strengthening rostering, monitoring utilisation, and addressing gaps early. Where short-notice cancellations occur, we work with providers to use that time productively where possible, for example creating training resources, updating programs, or supporting the team with implementation guidance, rather than billing with no practical outcome. Leo returns at key checkpoints to review and strengthen the approach, ensuring plans are neuro-affirming, developmentally informed, and clearly aligned to the person’s goals, needs, and capacity.
Specialist Support Coordination (Level 3)
Australia-wide, including telehealth and complex case support
Specialist Support Coordination (Level 3) is provided where a participant’s support needs are highly complex and the interaction of personal and situational factors creates significant barriers to implementing their NDIS plan. The focus of Level 3 is to stabilise the support environment, reduce risk, and coordinate multiple systems so supports are delivered consistently, safely, and in line with legislative requirements. Level 3 is typically required when there is escalation in risk, service breakdown, involvement across multiple government systems, or sudden and significant changes in circumstances. This may include complex safeguarding concerns, housing instability, justice or hospital interface, limited informal supports, communication vulnerability, market failure, or the presence of regulated restrictive practices.
What Level 3 involves
Complex risk management and safeguarding
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Comprehensive risk assessment and coordinated risk response planning
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Multi-agency case conferencing and integrated action plans
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Clear documentation of risks, decisions, escalation pathways, and follow-up
Crisis response and stabilisation
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Rapid coordination where there has been a sudden deterioration in circumstances
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Re-establishing safe and consistent supports following breakdown
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Structured follow-up to prevent recurrence and reduce ongoing risk
Coordination across systems
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Intensive liaison across disability, health, mental health, housing, education, justice, child and family, and guardianship systems where relevant
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Transition planning and discharge coordination from hospital, rehabilitation, custodial, or temporary accommodation settings
Evidence-based and autism-specific service alignment
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Supporting families to interpret provider recommendations through an autism-specific, evidence-informed lens
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Promoting alignment with established, evidence-based autism interventions (including approaches consistent with National Autism Center evidence categories) where clinically appropriate
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Ensuring recommendations are grounded in current functional presentation, ideally supported by standardised assessment, clear goals, and measurable outcomes
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Identifying and addressing low-value supports, duplications, or recommendations that are not evidence-informed or not linked to functional need
Plan reviews and legislative alignment
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Evidence development for plan reviews, change of circumstances requests, and plan variations to ensure the evidence trail that links functional capacity, risks, goals, and participation impacts to the requested supports.
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Linking functional impact and safeguarding risk clearly to funding needs by ensuring providers provide participants with supporting documentation that clearly explains why supports are reasonable and necessary, including why mainstream systems cannot meet the need and how the support relates to autism specific disability impacts on functioning and quality of life.
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Ensuring supports align with the NDIS Act and safeguarding obligations
Restrictive practice and behaviour support interface
Where regulated restrictive practices are present, we:
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Identify gaps in safeguarding where there is no current behaviour support plan or no funded specialist behaviour support
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Escalate concerns and support urgent plan variations to ensure funding is aligned with legislative requirements
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Coordinate communication between implementing providers and authorised behaviour support practitioners
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Support compliance with Commission and state-based authorisation processes
Our role is to coordinate safeguards and funding alignment, not to deliver behaviour intervention under Support Coordination.
Market and service system complexity
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Navigating thin markets and provider gaps
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Establishing clear service agreements and provider roles
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Monitoring utilisation to reduce plan leakage and gaps in service delivery
Choice, consent, and ethical practice
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Supporting informed choice of providers, including external options
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Transparent conflict of interest management
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Consent-based information sharing and clear governance processes
How we structure intensity across Level 3, Level 2 and Level 1
Support intensity is matched to need and reviewed regularly. Level 3 is used when complexity and risk are high. The Specialist Level 3 coordinator leads crisis stabilisation, complex review processes, and intensive system and safeguarding coordination. Once stability increases and supports are operating consistently, coordination may step down to:
Level 2 Support Coordination
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Establishment of supports and service agreements
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Ongoing monitoring of service delivery and plan implementation
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Maintaining provider engagement and troubleshooting emerging barriers
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Supporting routine plan reviews and evidence collation
Level 1 Support Coordination
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Practical implementation of agreed supports and action plans
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Confirming service agreements and provider onboarding requirements
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Monitoring budget utilisation and reducing gaps in service delivery
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Supporting families with day-to-day coordination tasks
Level 3 remains available to step back in during escalation, complex reviews, restrictive practice safeguarding concerns, or system breakdown. This flexible structure keeps plans responsive while ensuring funding is used intentionally across the life of the plan.