Participant Choice Services (PCS) provides Specialist Support Coordination and Key Worker services for NDIS participants and families, particularly where needs are complex, risks are increasing, or existing supports are no longer adequate. Support Coordination is delivered separately from therapy and behaviour support. Your support coordinator does not provide therapy, mentoring, or behaviour intervention, and your therapist does not act as your coordinator. This separation protects choice and control, avoids conflicts of interest, and supports ethical, compliant practice. We maintain separate client record systems for Support Coordination and Therapy, with role-based access and information shared only with informed consent. PCS does not gatekeep access to supports. Our role is to help participants understand their options, connect with the most appropriate providers, and support referral to external services and community partners when this best meets a person’s needs. We specialise in supporting families during periods of complexity or crisis. This includes assisting with plan reviews, change of circumstances requests, and plan variations where there is an escalation in behaviours, increased risk of harm, service breakdown, or a change in functional capacity. We prioritise responsiveness and fast turnaround, recognising that delays can significantly impact safety, wellbeing, and access to support.
Our work is grounded in a strong developmental understanding of autism and neurodivergence, combined with a deep interest in neuroscience and legislation. Leo’s special interests in these areas support our coordinators and key workers to develop robust, evidence-based rationales for funding reviews. This includes aligning data not only to a person’s developmental profile and functional capacity, but also to broader legal and human rights frameworks, such as the NDIS Act, disability rights principles, and relevant child and family legislation. At our core, PCS focuses on linking participants with quality providers who can support them to achieve their goals and progress to the next stage of their learning journey. By connecting participants with services that understand the importance of developmental evidence, behavioural data, and rights based obligations, we help ensure that funding requests are legally sound, ethically grounded, and clearly linked to the supports required to increase safety, participation, and quality of life. Our approach is neuro-affirming, collaborative, and practical. We work alongside participants, families, and support teams to resolve problems early, maintain progress, and keep NDIS plans responsive to real-world needs.
What We Do
Specialist Support Coordination (Level 3)
Australia-wide, including telehealth and complex case support
We provide Specialist Support Coordination for children, adolescents, and adults with complex support needs, high risk, or multiple systems involved.
Services include:
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Complex support planning and NDIS risk management
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Crisis response, safeguarding, and escalation support
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Capacity building across disability, housing, health, mental health, justice, and education systems
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Supporting NDIS plan reviews, change of circumstances, and plan variations
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Coordinating restrictive practice authorisations and provider interfaces where required
Available Australia-wide via telehealth and remote support, with face-to-face services available across the east coast and South Australia.
Support Coordination (Level 2)
Practical NDIS plan support and provider coordination
Our Level 2 Support Coordination helps you turn your NDIS plan into something that works day to day.
Services include:
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Translating NDIS plan goals into a clear, achievable action plan
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Linking you with suitable registered and unregistered NDIS providers
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Setting up, reviewing, and adjusting service agreements
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Budget tracking, plan oversight, and proactive plan health checks
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Support with transitions, service changes, and emerging risks
We offer Support Coordination Australia-wide through telehealth and remote delivery.
Key Worker Services
Consistent support for families navigating complex systems
Our Key Worker service provides a single, consistent point of contact for families who need hands-on coordination and guidance.
Services include:
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One main contact for families, schools, therapists, and providers
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Regular coaching sessions focused on goals, routines, and everyday challenges
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Team-around-the-child coordination with speech pathology, occupational therapy, physiotherapy, schools, and early learning settings
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Home, school, and community visits by arrangement, alongside telehealth support
Why Key Worker support matters
For children with developmental delay, autism, or other neurodevelopmental differences, coordinated and developmentally informed support is essential. Children often progress through developmental stages unevenly, and without a clear understanding of communication, regulation, and sensory needs, supports can become fragmented or misaligned. A Key Worker provides consistency and oversight, helping families link the right supports at the right time. This ensures therapy, education, and daily routines work together to support development, participation, and quality of life.
Why this reporting matters
NDIA provider reports play a critical role in showing how supports contribute to a child’s functional capacity, independence, and participation in everyday life. When completed thoughtfully, these reports provide essential evidence for plan reviews, funding decisions, and future support recommendations. Our Key Workers support providers and families to ensure reporting reflects the child’s developmental stage, not just their age, and aligns with evidence-based autism practice, developmental science, and NDIS requirements. This helps ensure funding decisions are accurate, ethical, and focused on what a child needs to move forward.
How we support families
We help families navigate reviews, changes of circumstances, and plan variations, particularly when needs escalate or supports are no longer working. Our approach is neuro-affirming, practical, and focused on reducing stress while keeping plans responsive and effective.
Key Worker services are available Australia-wide, with remote and telehealth options and face-to-face support available in selected regions.
How It Works
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You book a time that suits you to discuss your goals and confirm your support needs
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You receive a service agreement and plan
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We set milestones and provide you with a list of NDIS providers who may suit your needs.
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We develop your service agreements to maximise your budget.
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We implement and monitor your supports to ensure you are effectively working towards your NDIS goals.
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If necessary, we support you to have your NDIS plan reviewed to ensure you have the right supports and funding.
Referrals
Participants, families, LACs, planners, and providers can refer
Complete a referral form here
Ready to get started? Contact us via email or book a free 15-minute call about your goals.